Plan with confidence
Payment & safety
Clear terms, secure payments and practical advice - so you can plan and travel with peace of mind.
Clear, tailored planning
CeyRoutes is an inquiry-based service. We shape each plan around your route, dates and hotel preferences, then explain exactly what is included before you commit.
How payment works
- Planning and quoting is free, with no obligation.
- Your trip is confirmed with a deposit, with the balance due before you travel.
- Payments are made through secure, established channels; we never store your card details.
- Your booking terms set out the schedule and any supplier conditions clearly, up front.
A local team you can reach
Based in Colombo, our team is available to help before, during and after your trip, with a real point of contact throughout.
Your safety on the ground
We work with trusted, experienced chauffeur-guides and personally vetted hotels. We stay reachable on WhatsApp before, during and after your trip, and we always recommend comprehensive travel insurance.
Good to know
Payment & safety questions
Is it safe to travel in Sri Lanka?
Sri Lanka is a welcoming and generally safe destination for travellers. We monitor local conditions, choose trusted drivers and hotels, and are contactable throughout your trip. We always recommend comprehensive travel insurance.
How much deposit do you take?
A trip is confirmed with a deposit (typically a percentage of the total), with the balance due before travel. Exact terms are set out in your quote and our booking terms.
What if I need to change or cancel?
We'll always try to help. Change and cancellation terms depend on your hotels and suppliers and are made clear in your booking terms before you pay anything.
Do you hold my card details?
No. Payments are handled through secure, established payment channels - we never store your card details ourselves.
Let's plan your Sri Lanka
Ready to start planning your journey?
Tell us your dates and travel style. We'll reply within 24 hours with honest, local advice and a first-draft itinerary - no pressure, no obligation.